ภาษาอังกฤษสำหรับพนักงานต้อนรับบนเครื่องบิน

ภาษาอังกฤษสำหรับพนักงานต้อนรับบนเครื่องบิน
English for Airline Staff

Getting airline passengers safely and happily from one destination to another requires teamwork. The airline industry employs many different people, from pilots and flight crew to caterers and grounds crew. Many of these jobs require communication in English, whether it be among co-workers or with passengers. Most airline companies require that the flight crew be fluent in at least two languages. English is the most common second language that crew members need to learn. Whether your job is to book passengers on their flights, assist passengers with luggage, or fly the airplane itself, these pages can help you learn important words and expressions to use on the job in the airline industry. Read through the vocabulary, listen to the spoken English, and take the quizzes to test your comprehension.

คำศัพท์ที่น่าสนใจ
Airline Vocabulary


airfare

noun cost of a plane ticket The cost of your meal is covered in your airfare.

aisle
noun the long empty space that you walk down Please keep your bags out of the aisle so that nobody trips.

aisle seat
noun the seat that is next to the aisle I'll give you an aisle seat in case you need to walk around with the baby.

assist
verb help Please wait until everyone is off the plane so that we can assist you.

baggage
noun the bags and suitcases that travellers put their belongings in I'm afraid your baggage got on the wrong airplane.

baggage, luggage claim
noun place where you pick up your baggage after arrival The announcement will direct you to the correct baggage claim.
blanket
noun warm covering If you feel cold I can get you a blanket.

boarding pass
noun part of the ticket that you give to the crew as you step onto the plane Your must present your boarding pass at the gate.

bumpy, rough
adj up and down movement of the aircraft It might be a bumpy ride because we are flying through a storm.

cabin
noun interior of the aircraft There is no smoking allowed inside the
cabin.

call light
noun a button passengers can press to get a crew member's attention If you need anything, just press the call light.

captain
noun the person who is in charge of the plane Would the kids like to go and meet the captain?

charter
noun discount airline If you take a charter it will cost you half as much.

cockpit
noun the part of the plane where the captain and his co-pilots sit We aren't doing any more tours of the cockpit because it's almost time to land.

comfortable
adjective feel good physically, able to relax Because you have long legs you might be more comfortable in an aisle seat.

complimentary
adjective free of charge We offer complimentary coffee or tea, but you have to pay for alcohol.

co-pilot
noun person who helps the captain fly the plane If the captain gets sick the co-pilot can take over.

domestic
adjective within the same country You should be at the airport two hours ahead of time for domestic flights.

emergency exit
noun section of the plane that opens in the case of an accident Are you comfortable sitting next to the emergency exit?

e-ticket
noun airfare purchased on the internet You will need to present your identification along with your e-ticket.

excess baggage
noun heavier/more bags than you are allowed You can either pay for your excess baggage or leave one of your bags behind.

first-class
noun/adj more expensive seating, with better services When you sit in first-class you get a better meal to eat.

gate
noun place where passengers go to wait to board a plane Gate 3B is down this hall and to your right.

headset, earphones
noun device that allows passengers to listen to music or a movie We will be coming around to sell headsets for five dollars.

international
adj worldwide For international departures, go up one level.

jet lag
noun tiredness due to travelling through different time zones I'm used to travelling now. My body doesn't suffer from jet lag anymore.

land
verb returning to the ground after being in the air We will be landing in Tokyo in approximately ten minutes.

life vest, life jacket
noun a blow-up device that you put on in an emergency over water Please take a moment to locate the life vest under your seat.

motion sickness
noun a bad feeling in the stomach that passengers get during a rough ride There is a paper bag in front of you in case you experience motion sickness.

overbooked
adj more passengers than available seats The flight is overbooked. Four of our passengers will have to wait for the next flight.

overhead bin/compartment
noun place above the seats for storing luggage You'll have to put your bag under your seat because all of the overhead bins are full.

over-sized baggage
adj items that do not fit in suitcases Infant car seats and sporting equipment can be picked up at the over-sized baggage counter.

oxygen mask
noun a device that goes over a person's face, provides air in case of cabin air pressure loss Put your oxygen mask on first before putting one on your child.

passport
noun document that proves a person's identification and nationality Please have your passport out when you go through security.

pilot
noun the person who drives the plane The pilot is circling over the airport until it is safe to land.

refreshments
noun drinks and snacks It's a short flight, so we will be serving refreshments but not a meal.

row
noun a number of seats beside each other You are in seat B of row nine.

runway
noun the strip of land that an airplane takes-off and lands on The plane almost missed the runway because it was such a bad storm.

seatbelt
noun device that holds passengers in their seats Please remain in your seats
while the seatbelt light is on.

steward (male), stewardess (female), flight attendant, air host
noun man or woman who provides service for passengers during a flight Ask one of the stewardesses for a pillow if you're tired.

stopover
noun touching down at more than one airport during a flight It's not a direct flight. We're making one stopover in Toronto.

take off
noun/verb when the plane leaves the ground We are next in line to take off on this runway.

taxi in, out
verb driving an airplane to the correct place for taking off or deboarding Please remain in your seats until we taxi in to the gate.

touch down
verb, noun when the aircraft wheels land on the ground That was a very
smooth touch down.

turbulence
noun rough flight This turbulence should only last a few minutes.

wheelchair
noun a seat for pushing elderly, disabled, or injured people A steward will take you to the gate with a wheelchair.

window seat
noun seat next to the window where passengers can look out If your child wants a window seat I can move you back a row.

Checking In Passengers
Check-in Assistant
• Can I see your ticket, please?
• Do you have your passport with you?
• I'm afraid your passport has expired.
• Do you have a second piece of identification?
• I'll need to see your child's birth certificate.
• How many bags are you checking?
• Will you be bringing a carry-on bag?
• I'm afraid that bag exceeds the size restrictions.
• Did you pack your bags yourself?
• Would you like an aisle or a window seat?
• Would you like a wheelchair?
• You'll board at Gate 7.
• Please be at the gate thirty minutes before your scheduled flight.
• Did you need any tags for your luggage?
• Your flight is expected to take off on time.
• Your flight has been delayed by one hour.
• Flight 87B to Toronto has been canceled.
• I'm afraid you're too late to check-in.
• Your flight is overbooked. Would you be interested in giving up your seat?
• Enjoy your flight.

Passenger
• I'm not sure which of these papers is my ticket.
• Is it possible to get an aisle seat?
• I requested a vegetarian meal. Can you check to confirm?
• Can I take my child through security?
• Is the flight on time?
• Will they be serving a meal today?
• Will they be showing an inflight movie?
• Where can I get a luggage cart?
• Can I use my laptop on board?

ตัวอย่างบทสนทนา
Sample Conversation

Check-in Assistant: Hello. Are you flying to St. Martin today?

Passenger: Yes, I have my ticket here.

Check-in Assistant: Great. I'll need to see your passport as well.

Passenger: I have an e-ticket. Uh...is this the part you need?

Check-in Assistant: Actually I just need your name and I can find you on the computer.

Passenger: Oh OK. It's Bates. Frank Bates.

Check-in Assistant: Great. Here we are. Oh, you're traveling with an infant today.

Passenger: Yes, my daughter Mia. She's 14 months.

Check-in Assistant: Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of age.

Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.

Check-in Assistant: Sure. I'll put you near the washroom too.

Passenger: Thanks. Can I take my stroller to the gate?

Check-in Assistant: Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?

Passenger: Yes, I'll take my knapsack as my carry-on.

Check-in Assistant: Did you pack these bags yourself?

Passenger: Yes.

Check-in Assistant: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with
an infant. Our flight crew will have some special instructions for take-off and landing.

การประกาศ
Airline Announcements

Listen to some typical public announcements made in an airport or airplane.
Double-click the left button (>) to start. Click the middle button to stop. Click the right button to pause. Click it again to continue.

ก่อนขึ้นเครื่อง
Pre-boarding Announcement

Good afternoon passengers. This is the pre-boarding annoucement for flight 89B to Rome. We are now inviting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time. Please have your boarding pass and identification ready. Regular boarding will begin in approximately ten minutes time. Thank you.

ประกาศครั้งสุดท้าย
Final Boarding Announcement

This is the final boarding call for passengers Erin and Fred Collins booked on flight 372A to Kansas City. Please proceed to gate 3 immediately. The final checks are being completed and the captain will order for the doors of the aircraft to close in approximately five minutes time. I repeat. This is the final boarding call for Erin and Fred Collins. Thank you.

ประกาศของพนักงานต้อนรับบนเครื่องบิน
Pre-flight Announcement

Ladies and gentlemen, welcome onboard Flight 4B7 with service from Hong Kong to San Francisco. We are currently third in line for take-off and are expected to be in the air in approximately seven minutes time. We ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the overhead compartments. We also ask that your seats and table trays are in the upright position for take-off. Please turn off all personal electronic devices, including laptops and cell phones. Smoking is prohibited for the duration of the flight. Thank you for choosing Mountain Airlines. Enjoy your flight.

ประกาศของกัปตัน
Captain's Announcement

Good afternoon passengers. This is your captain speaking. First I'd like to welcome everyone on Rightwing Flight 86A. We are currently cruising at an altitude of 33, 000 feet at an airspeed of 400 miles per hour. The time is 1:25 pm. The weather looks good and with the tailwind on our side we are expecting to land in London approximately fifteen minutes ahead of schedule. The weather in London is clear and sunny, with a high of 25 degrees for this afternoon. If the weather cooperates we should get a great view of the city as we descend. The cabin crew will be coming around in about twenty minutes time to offer you a light snack and beverage, and the inflight movie will begin shortly after that. I'll talk to you again before we reach our destination. Until then, sit back, relax and enjoy the rest of the flight.

ประกาศแนะนำเรื่องความปลอดภัยบนเครื่องบิน
Safety Briefing

Ladies and gentlemen, on behalf of the crew I ask that you please direct your attention to the monitors above as we review the emergency procedures. There are six emergency exits on this aircraft. Take a moment to locate the exit closest to you. Note that the nearest exit may be behind you. Count the number of rows to this exit. Should the cabin experience sudden pressure loss, stay calm and listen for instructions from the cabin crew. Oxygen masks will drop down from above your seat. Place the mask over your mouth and nose, like this. Pull the strap to tighten it. If you are traveling with children, make sure that your own mask is on first before helping your children. In the unlikely event of an emergency landing and evacuation, leave your carry-on items behind. Life rafts are located below your seats and emergency lighting will lead you to your closest exit and slide. We ask that you make sure that all carry-on luggage is stowed away safely during the flight. While we wait for take off, please take a moment to review the safety data card in the seat pocket in front of you.